Order & Shipping Guideline
Because You Have The Best Shopping Experience
IMPORTANCE: We are using Express Post for Plants and Standard Post for other products. Orders with posting for plants should be placed separately from other products. If you mix plants and other products in your posting order, unfortunately we have to cancel your order and refund you. You can mix plants with other products if you are choosing pickup or delivery.
EXPRESS POSTING VIA AUSTRALIA POST FOR PLANTS
Your beautiful picked plants will be posted using "Express Post" only to ensure health and safety of your plants. Tracking numbers are always provided to you immediately after posted. Currently, we only post orders once every week.
CUT OFF TIME is THURSDAY 11:59pm AEST, Order will be posted on next Monday (to ensure your plant spend as little time as possible in transit). Orders and Payments after the cut off period will be sent the following Monday.
Express Post guarantee from AusPost is currently suspended: Express Post remains our fastest postal delivery option, but current circumstances mean AusPost can't guarantee next-business-day delivery at the moment. Thus, you can expect your order will arrive from 1-3 days after we post it.
All plants are posted bare rooted without pots and potting mix.
Colours and sizes of plants are likely to change throughout the season due to many factors. Your plants might appear slightly different: dry, smaller or bigger and in lighter colour when received.
We cannot post PLANTS to WA, TAS, and NT due to quarantine restrictions.
Please refer to below table for express posting cost. Number of plants fitted inside each box may vary depending on weight and size of plants. Please proceed to check out to calculate your actual posting cost. You will find Peace Of Mind when shopping with us as we're committed to provide you with lowest express posting cost whenever we can.
*For Plants Bulk Buy (over 5Kg), please don't place order through website but Contact us to arrange the most cost effective shipping option available to you.
STANDARD POST VIA AUSTRALIA POST FOR MIRRORS
If you are buying our beautiful mirrors and would like it to be posted to your address, please choose 'Standard Post - Mirrors Only'. Otherwise, Pickup and Delivery options are also available.
We are offering 3 delivery services depending on your location:
1. Free Delivery to Bankstown, Yagoona and Potts Hill.
2. Flat rate $10.5 for areas within 5km from Yagoona.
3. Flat rate $15 for areas within 13km from Yagoona.
FREE DELIVERY for order over $200 for areas within 13km from Yagoona.
For other ares, please Contact Us for special quote.
Pick up is also available. Choose Pick Up option at check out.
HP Succulents & Bonsai garden is located at 31 Rookwood Rd, Yagoona, NSW, Australia 2199.
GARDEN OPENING HOURS:
Please wait for notification before picking up your order.
Your order confirmation will be needed for pickup.
RETURN AND REFUND POLICY
Please choose your items carefully as we do not generally refund for change of mind.
If your parcel or your products have been damaged during transport, please send us photos of the product and parcel.
If you haven't received your plants after 5 days since we post, please check with AU Post and let us know, we will assist you through.